Mark and iTunes

I am wondering how it is that I can explain iTunes to Mark about a million times and he still calls me a million more times to figure out how to navigate through it. Bless his heart. My phone rang about 6 times from him today for iTunes questions. He does it on purpose, I know because any idgit can figure it out after 2 attempts at downloading a song. Plug in iPod, click and drag songs to pod, eject pod. Three simple steps that he seems to not be able to remember. I can't complain. He would totally punch me in the earlobe if I called him six times and asked him how exactly you are supposed to brush your teeth at a 45 degree angle.